Refund policy

Refund policy

Due to the nature of our products and our commitment to maintaining strict hygiene standards for all our customers, we have implemented a strict 'No Return Acceptable' policy.

We encourage customers to review product details and specifications carefully before making a purchase decision. We appreciate your understanding and cooperation in adhering to our policy.

However, We understand that unforeseen circumstances may occur during transit that could result in damaged or faulty products. Please reach out to our customer service team via email at hello@alaskancollagen.com. We are committed to resolving the issue promptly.

Please contact us at hello@kenkojapan.com or +1 (714) 975 – 9865 for more information.